First Community Credit Union member services is available by phone at (800) 342-8575, Monday through Friday 8am to 6pm ET and Saturday 9am to 2pm ET. Secure messaging through online banking is available around the clock. Most questions are answered without a wait via the Help Centre.
For fraud emergencies, call (800) 342-8575 immediately. You can also freeze your debit card instantly through the mobile app without waiting on hold.
First Community Credit Union member services is reachable by phone at (800) 342-8575 Monday–Friday 8am–6pm ET and Saturday 9am–2pm ET. Secure messages submitted through online banking receive responses within one business day. The mobile app and online banking portal are available 24/7 for self-service needs including transfers, card freeze, and bill pay. Mailing address: First Community Credit Union, P.O. Box 5500, Anytown, USA 00001. For branch and ATM locations, use the locator tool in the mobile app or online banking.
Multiple channels — choose the one that fits your situation.
(800) 342-8575
Monday–Friday: 8am–6pm ET
Saturday: 9am–2pm ET
Sunday: Closed
Best for: fraud reports, account disputes, loan inquiries, and anything requiring immediate assistance.
Log in to online banking and go to the Secure Inbox.
Available 24/7 for submissions. Responses within 1 business day.
Best for: non-urgent inquiries, document requests, dispute follow-ups, and sharing account details safely.
First Community Credit Union
P.O. Box 5500
Anytown, USA 00001
Best for: written correspondence, legal documents, and items requiring a physical signature.
To locate branches and ATMs near you, use the branch and ATM locator within the First Community Credit Union mobile app or online banking portal. The locator shows real-time ATM availability and branch hours. Surcharge-free ATM access is available through the network included with your checking account.
To find a federally insured credit union or verify membership eligibility in another institution, the NCUA provides a credit union locator at ncua.gov.
Availability and expected response time by channel.
| Channel | Availability | Expected Response |
|---|---|---|
| Phone: (800) 342-8575 | Mon–Fri 8am–6pm ET, Sat 9am–2pm ET | Immediate during business hours |
| Secure Message (Online Banking) | Submit 24/7 | Within 1 business day |
| Mobile App Self-Service | 24/7 | Instant (transfers, card freeze, alerts) |
| Mail: P.O. Box 5500 | Receive any time | 5–10 business days |
| Branch Visit | Branch hours vary | Immediate in person |
The safest way to share account details — encrypted end-to-end within the banking platform.
Secure messages are sent and received within the First Community Credit Union online banking environment. Unlike regular email, they are encrypted and stored on the banking platform — never transmitted through public mail servers where they could be intercepted.
To send a secure message: log in to online banking, navigate to Messages or Secure Inbox, click Compose, select a topic category (Account, Loan, Card, Other), write your message, attach supporting documents if needed, and send. You will receive an in-app or email notification when a response arrives.
Secure messaging is appropriate for account inquiries, document submission, transaction questions, and dispute follow-ups. For urgent issues — suspected fraud, lost or stolen cards, or locked accounts — call (800) 342-8575 for the fastest resolution.
Phone support at (800) 342-8575 is available Monday–Friday 8am–6pm ET and Saturday 9am–2pm ET. The credit union is closed Sundays and federal holidays. Online banking and the mobile app are accessible 24/7 for self-service. Secure messages submitted outside business hours receive a response within one business day.
Log in to online banking and go to Messages or Secure Inbox. Click Compose, select a topic, write your message, and attach documents if needed. Secure messages are encrypted within the banking platform — significantly safer than regular email for sharing account details. Responses typically arrive within one business day.
Member services at (800) 342-8575 can guide you through the process, but account openings require identity verification that is completed online or in person. The online application at firstcommunity.co.com is the fastest path for new members and takes approximately 10 minutes.
First Community Credit Union does not currently offer public-facing live chat. Phone support at (800) 342-8575 during business hours and secure messaging through online banking are the primary contact channels. The Help Centre covers common questions in detail without requiring a call.
Find answers to common account, loan, and digital banking questions without calling.
Report fraud, freeze your card, and learn how First Community Credit Union protects your accounts.
Step-by-step instructions for accessing First Community Credit Union online banking.
Learn about First Community Credit Union's history, mission, and member-owned structure.
First Community CU